We are dedicated to making your experience with us as seamless as possible. However, we understand that there might be occasions when you’re not completely satisfied with your purchase. In those cases, we offer a simple returns and exchanges policy.
Returns
In the spirit of sustainability, we do not encourage physical returns.
Instead, if you’re not satisfied with your purchase, please reach out to us for a full refund.
Here’s how it works:
- Contact us by email within 14 days of receiving your order. Describe what went wrong and attach a photo of the product you received.
- Upon receiving your email, we will review your case and initiate a refund if your claim is valid.
- Once the refund has been approved, you will receive a confirmation email and the funds will be returned to your original payment method.
- If possible, we encourage you to donate your product to a local charity or recycle it to minimize environmental impact.
Exchanges
If you would prefer to get an exchange for the product instead of a refund, you can let us know this, we can send you a replacement product at no additional cost.
Contact Us
We aim to respond to all inquiries within 24 hours. If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at support@insanepetstore.com
Discounts
To show our appreciation for your understanding and patience, we will provide you with a 20% discount code for your next purchase after a refund or exchange has been processed. We hope this gesture encourages you to continue shopping with us.
Thank you for choosing us. We look forward to serving you again.
Note: This policy is subject to change without notice.